SEN: Lack of clarity from EA “hurtful and deeply frustrating”

Mailey, a resident of Greysteel in County Londonderry, spoke about his daughter Maisie, who is autistic and non-verbal. Due to her condition, Maisie requires one-on-one supervision both at home and at school, which extends to her transportation needs as well. Initially, the family was informed that there was no space available on a school bus for Maisie, which resulted in her traveling by taxi. Over time, Maisie developed a relationship with her taxi driver through patience and repeated interactions.

Mailey explained to North West Today that Maisie’s behavior involves attempts to leave her seat, and since she cannot communicate verbally, it is essential for her to become familiar with any driver who transports her. “She needs to build a relationship with any new driver,” Mailey emphasized. However, the family has recently been told that a new taxi operator has not yet been appointed. Additionally, the Education Authority (EA) Transport has offered to reimburse the family if they arrange Maisie’s transport themselves, but due to work obligations, this is not feasible. Mailey expressed that such responsibility should not fall back on the family.

Several other parents experiencing similar difficulties have reached out to Mailey. He shared his frustration about the lack of communication from the EA, stating, “If I didn’t make the calls to the EA I would have heard absolutely nothing. Communication has been shocking and it’s hurtful as a father and deeply frustrating.” He further described the situation as “a disgrace,” mentioning the ongoing challenges parents face when dealing with special educational needs matters.

The EA acknowledged the challenges that changes in transport arrangements pose for children with special needs, especially those who rely heavily on routine. A spokesperson explained that the authority is required to ensure value for money in services, including home-to-school transportation, which necessitates the periodic renewal of contracts. Transport plans are tailored to each child’s assessed requirements, with additional support provided when necessary to guarantee safe and appropriate travel. BBC News NI requested information on the number of current taxi contracts up for tender and how many pupils are affected, but the EA did not respond to these inquiries

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